Part 1: ENABLE YOUR ORGANIZATION Build the Business Case for Diversity
Map your Stakeholders
AAA-Create stakeholder synergy
Where does our Organization stand with others?
Benefit from Supplier Diversity [sidebar]
Benchmark Best Practices
Improve Diversity Performance
Return On Invested Capital (ROIC)
Signs of Success
| Part 3: LEAD AND COMMUNICATE What Must Managers Know and Do?
Communicate Face-to-Face
Get Input from your Employees
Manage Multicultural Employees-10 Tips
Diversity and New Ways of Working
Intranet, Extranet, Internet
Virtual Working Tools
Progress Check
E-Mailing across Borders and Cultures-10 Tips
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Part 2: DEVELOP YOURSELF Common Ideas about Diversity
What Exactly is Diversity?
Think Outside the Box
Differences in the Workplace
My own Values
Know your Biases and Assumptions
Learn about Others
Become a Diversity Leader
Get IN-IN-IN to the Diversity Mindset
Survive Diversity Shock [sidebar]
Create a Change Plan
Progress Check
| Part 4: EMPOWER DIVERSITY Recruit for Diversity
Assess your Interviewing Skills
Interview for Employees Who Stay
Questions to Avoid during an Interview [Sidebar]
Introduce New People
Retain the Best People
Promote the Best Candidates
Encourage Diverse Leadership Styles
Hear from everyone
Map the Diversity Challenge s
Manage People in Conflict
Deal with Sexual Harassment
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